the cleanliness of the rooms was impressive and daily upkeep was well done. the elevators are often overcrowded and take too long.

The cleanliness, the friendly reception, the convenient location – truly a splendid experience!

The caring and respectful attitude of the staff made our stay comforting. Sudoor's exceptional service in the restaurant was a delightful highlight.

My invoice was incorrectly charged, causing significant frustration. I had to follow up for days to get a refund for the overcharge, only to receive a partial amount back. the limited number of staff made it difficult to get timely assistance throughout my stay.

Great staff, comfy stay!

Our stay was really nice! Staff were super friendly, they even brought us some extra teabags late at night without waking us. The breakfast had fresh pastries that were delicious. The only downside was the shower. it could’ve used a bit more maintenance, as it was tricky to slide the door. a solid experience!

The hotel, unfortunately, had disappointing aspects. The corridors had a musty smell, and the lobby was uninviting. Attempts to heat some food were met with a firm refusal, which felt quite unaccommodating, especially given its proximity to such a significant religious site. Communication was another challenge. responses to queries were non-existent, leading to considerable frustration upon arrival. the artisan bread at breakfast was a delightful touch, and the short walk to the main attractions made it somewhat redeemable.

I was pleasantly surprised by my stay this time around. my previous visit didn't compare. the room service was attentive, bringing whatever we asked for without delay. delicious variety at breakfast coupled with a convenient 10-minute walk to the haram made my romantic stay truly special.

elevator was overcrowded during peak hours.

Exceptional staff service stands out, especially during late-night requests for tea bags, where the team showed commendable thoughtfulness without disturbing us. The location, though a bit challenging for the elderly due to inclines, is manageable for those able to walk. A highlight was the delicious homemade cakes offered, which added a lovely touch to our stay.

my stay at al ebaa was lovely! the staff was very respectful and attentive, especially when I requested to change my room to get a view of haram after a few days. it’s just a short walk to jabal noor, making it super convenient. the room was clean, and the cleaners on both levels were helpful and caring.

100% recommend

Do recommend for a weekend adventure

Friendly staff, excellent location, the hotel's cleanliness and fragrant rooms contributed greatly to making my stay enjoyable, especially with convenient amenities like free Wi-Fi, a flat-screen TV, and easy access to transport with the airport being just 96 km away.

Not a single complaint.

The cleanliness was impressive, and the staff were really friendly! The breakfast had a great variety (loved the pastries! ! ) and there were plenty of elevators, which made it easy to navigate the hotel.

Nothing bad to say.